Always on. Always protected. Mobile connectivity that meets emergency response standards.

A European fire and emergency service modernises mobile operations with secure, mission-ready connectivity built for the realities of field response.

The Challenge

In high-stakes environments, connectivity isn’t just a convenience — it’s a lifeline. For this European combined fire and emergency service, mobile connectivity is essential — whether teams are responding to emergencies, coordinating logistics, or operating field systems such as tablets, telemetry, or robots.

But standard SIM cards and mobile contracts weren’t designed for this level of operational demand. and traditional mobile providers don’t have ready-made solutions for the operational levels required for:

• Direct device-to-device data exchange, without routing over the public internet
• Compatibility with a mix of field technologies, from tablets to robots
• Audit-proof tracking of connectivity sessions
• Custom routing and infrastructure not available through standard operators
• Spotty coverage in mixed terrain: urban, industrial, rural

The Solution

MTX Connect delivered a tailored mobile connectivity solution designed specifically for the realities of emergency response:

• Peer-to-peer SIM communication enabling secure, direct data flows between devices
• Dedicated routing infrastructure to avoid public internet exposure
• Admin-level monitoring and traceability for compliance and accountability
• Seamless support for specialist devices used on the ground, including bodycams, tablets, robots
• Enhanced coverage across urban, industrial, and rural areas through multi-operator roaming, reducing the risk of dead zones common with single-operator solutions
• Possibility of satellite back up for field-deployed crews dealing with whatever emergency they have at hand

The Result

With MTX Connect, the organisation now runs on a data connectivity backbone built for mission-critical speed, security, and resilience.

IPSec-encrypted, auditable, and independent from public routing paths, the mobile infrastructure supports both teams and machines — ensuring that every connection counts, and every action can be trusted.

Field teams stay reliably connected and secure on location — even during challenging deployments — while sensitive data remains protected. Administrators gain full control, visibility, and peace of mind. It’s a future-proof mobile setup that meets the real demands of emergency responders.

By removing complexity from connectivity, the service can focus on what matters most: protecting people and saving lives.

We can’t afford blind spots — whether it’s a drone flying over a wildfire or a medic using a tablet in a rural zone. MTX gives us full coverage, zero fuss, and secure links between all units.

Technical Director, Fire and Emergency Service from Europe.